Refund and Returns Policy
We offer a 100% no-quibble money-back guarantee. If you are not satisfied with any of the products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the – order number, your name, the name of the product, and the reason why you are returning the goods.
How do the users tell you that they want to return the goods in the first place?
The customers communicate to us on returns through an email to [email protected] or by phone with a call to out +918057432124.
What if there’s a delay in the post and it gets back to you after 21 days?
We issue a no-quibble refund/replacement for products that are received back in our warehouse within 21 days. In case of shipments reach us after 21 days due to unavoidable reasons like postal delays, we take it on a case-to-case basis to address the problem.
Where are the warehouse users are supposed to post products?
Valkyrine Pvt Ltd
Meerut
Uttar Pradesh – 250002
India.
Do you refund users for the postage expense of returning the goods or not?
No. We do not refund users for postage expense incurred for returning goods.
What is our replacement guarantee?
We offer a 100% no-quibble money-back guarantee. If you are not satisfied with any of the products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Returns for refund must be received back into the warehouse within 21 days from the date of purchase. When returning goods, please quote the – order number, your name, the name of the product, and the reason why you are returning the goods.
In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to the availability of stock with us. In case a replacement is not available, we will refund the amount for the same.
When are returns not possible?
Returns are not possible in the following cases:
- Used products
- Return request is made outside the specified time frame.
- Products with tampered or missing serial numbers, including price tags & labels.
Can I return Part of My order?
Yes, a return is possible at the item level and if you have ordered multiple items, you can request a return for a partial quantity. But shipment charges of the same need to be borne by the customer. Returns must be received back into the warehouse within 21 days from the date of purchase.
When are refunds provided?
Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.
I have requested for replacement when will I get it?
Replacement would be sent to customers when the products that need to be replaced are sent from the customers and they share the details of couriers with us. The replacement of parcels would reach the customers within 8-10 working days from the date of shipment.
Exchange
The exchange of unused products needs to be communicated within 21 days and reach our warehouse within 21 days from the date of shipment of the original order. Shipment charges of the same need to be borne by the customer. Customers need to share the details of couriers of products that they intend to exchange with us. The replacement of parcels from us would reach the customers within 8-10 working days from the date of shipment.
Shipping speed and delivery charges
VALKYRINE ships its products to almost all parts of India.
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Cash on delivery available and free shipping
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Estimated delivery time is 3 to 4 days* post shipping (business days exclude Sundays and other holidays).
We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time.
Orders placed after 5 p.m. on Fridays will be processed for shipment only on the following Mondays.
Once the payment is confirmed and the order is processed, you will receive a tracking id and link to check the status of your Happy Box.
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Payment mode: You can pay online using Internet banking, Visa, MasterCard, Debit cards, Wallets – PhonePe, Amazon Pay, Freecharge, PayZapp, Airtel Payments Bank, UP ids like – Google Pay, BHIM, Paytm, and more.
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Additional charges: There are no additional charges.
* The delivery time estimates may vary slightly from State to State. Days are calculated as working days, excluding Saturdays, Sundays, and Holidays.