FREQUENTLY ASKED QUESTIONS
Can I take more or less of your product than the label suggests?
- The recommended serving on our label is safe and effective because it was tested in clinical trials at the recommended dose. If you wish to take more or less, you should discuss it with your qualified healthcare provider.
You make formulas and single herbs. Which one should take? Which one is more effective?
- There are benefits to both the simplicity of a single herb or the synergy of a blended formula. Even among our own staff, some prefer one, some prefer the other. All VALKYRINE products are rigorously studied for purity, safety and efficacy, so the choice between a single herb or a formula is all yours.
How to contact VALKYRINE customer care?
We are open to your queries on email, call & WhatsApp.
Please use the below official contacts:
- Email address: [email protected]
Kindly give us up to 24 hours for a response. Include your contact information so we may respond to you. - Call us : +91-8057432124
Available between 09:00 hrs. IST to 17:00 hrs. IST, Monday to Friday. - WhatsApp us: +91-8057432124
What is your refund policy?
- We offer a 100% no-quibble money-back guarantee. If you are not satisfied with our products, we will offer a 100% refund (excluding delivery charge and gift-wrapping, where appropriate).
- For refunds on Cash-on-Delivery orders, please share your bank account details to receive the refund amount.
- To avoid any issues, kindly read our returns policy in detail before placing your return and refund request.
What is the estimated delivery time?
- Estimated delivery time is 5 to 7 days* post shipping (business days exclude Sundays and other holidays). Estimated delivery time is dependent on the destination to which you want the order shipped and our locations (Uttar Pradesh).
- Orders placed after 5 p.m. on Fridays will be processed for shipment only on the following Mondays.
- We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time.
How do I know my order is confirmed?
- Once our system receives your payment confirmation, it registers your order, and we will begin to process it.
- You will receive an email containing the details of your order and a confirmation of the same. In this mail, you will receive a unique Order ID (eg. 124433), a listing of the item(s) you have ordered, and the expected date of dispatch.
- You will also receive a notification when we ship the item(s) to you. Shipping details will be provided with the respective tracking number(s).
Can I Order a product which is 'Out of Stock'?
- Unfortunately, products listed as 'Out of Stock' are not available to buy. But you can contact customer service (find the contact information on the top section of the page) to check the availability of the stock.
CONTACT US FOR ANY QUESTIONS
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